Specialized Services FCB S.A.S is committed to the confidentiality, protection and reservation of our users' clinical history, so it guarantees the proper compliance with the current regulations:

  1. Resolution 1995 of 1999 clearly states that the Clinical History is a private document, subject to reservation and that can only be known by third parties with the patient's authorization or in cases provided by the Law.
  2. Law 23 of 1981 Law on Medical Ethics
  3. Judgment T-182/09 - Constitutional Court. For deceased patients, as well as for those who are not able to authorize their relatives for their mental or physical health status.


Area: Information Service and Customer Service (SIAU)

Location: Calle 19 Nro. 1-44 Barrio Blanco.

Office hours: Monday to Friday 7:00 a.m. - 12:00 m y 2:00 p.m. - 6:00 p.m. - Saturday 8:00 a.m. - 11:00 a.m.

Phones: 5830000 Ext. 105

To our users: Remember

If you come to a specialized external patient consultation and require a copy of the medical record, you can request it once your care ends.

If it is a Clinical History of another institution, It's safe keeping is your responsibility; please take care of it.

If you happend to need Diagnostic Images, you can download your results via web portal.


To make your request, please keep in mind the following aspects:

If the request is made by the patient, it must present:

  1. Copy of patient identification document.
  2. Clinical History request form.
  3. Download Form

If the request is made by a relative or third party authorized by the patient, it must present:

  1. Copy of patient identification document.
  2. Copy of the identification document of the relative or person authorized by the patient.
  3. Fill out the clinical history request form by third party authorization
  4. Download Form

If the patient is a minor, the procedure must be carried out by their parents or legal representative, they must submit:

  1. Copy of parents or legal representatives identification document.
  2. Copy of the minor's identification document.
  3. Copy of the document that accredits them as a father, mother or legal representative (civil birth record or document that accredits them as legal representative).
  4. Clinical History Request form.
  5. Download Form

In the case of deceased patients or patients who are not in position to authorize their relatives due to their mental and/or physical health status, the request must present:

  1. Their original identification document
  2. Updated documentation that demonstrates a kinship relationship with the deceased patient (copy of civil registry of birth, marriage).
  3. Civil registry of death copy.
  4. Clinical History request form.
  5. Download Form